International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the connection between our customers and internal departments. You will be our customers’ ambassador and your mutual relationship will be critical to the company’s commercial success.
- The Global Customer Service Centre operates in a dynamic, English speaking work environment and is proud of its upbeat, dedicated and professional employees. You will have an opportunity to cooperate with your US-based customers, participate in challenging cross-departmental projects and engage your potential for self-development through a variety of trainings and courses offered by International Paper. You will cooperate with Sales and Supply Chain departments, such as production planning and transportation.
- Our benefits include career and skills development within a global company structure, participating in exciting Corporate Social Responsibility initiatives, high standards of work, attractive salary, stable employment, as well as working in an office located in the center of Krakow.
- Good atmosphere and teamwork are very important for us and we are looking for people who can contribute to good team spirit.
- Working with your own, defined group of regional customers and maintaining good relationships with them
- Managing customers’ purchase orders – cooperation with US-based manufacturing, transportation, pricing, and sales departments
- Full understanding of US paper business, customers’ requirements and market conditions
- Working closely with local and regional sales representatives in achieving quarterly goals and objectives
- Understanding and familiarity with full International Paper product portfolio and business rules
- Participation in business-related projects
- Cooperation with team members, support, and providing back-up as necessary
- Bachelor degree and at least one year of experience in customer service area would be an asset
- Strong interpersonal and organizational skills
- Customer focus, working to achieve outlined objectives
- Personal drive towards individual results and team goals
- Exceptional phone etiquette
- Computer skills (SAP knowledge will be an asset), and analytical skills
- Ability to process high volume of data accurately and efficiently
- Fluency in spoken and written English
- Ability to work afternoon and evening hours
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.