Account Management Specialist with German

Do you interested in starting new job within a young, dynamic and international team and work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)?

That's great because...

We are looking for a self-motivated and experienced employee who will be responsible for:

• Providing advice and best practises for existing clients of the company's web based application via email, chat and phone.
• Interacting with Sales, Support agent to both mentor and help to solve issues.
• Assessing account performance, providing solutions and improvements to customer to increase his  satisfaction.
• Providing basic account analysis.
• Building excellent relationships with a broad portfolio of clients from a range of industries.
• Interacting with Product management, Engineering and Operations for product improvements

WE OFFER

• Work within a young, dynamic and international team 
• Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
• Access to free espresso and chillout room
• Attractive remuneration package
• A strong integration/training plan to allow you to perform quickly
• Relocation, referral and integration programs
• An everyday challenge around a simple question: how to go faster and be better?

MUST HAVE

• Excellent organizational, written and oral communication skills
• Good analytical skills
• Excellent/ Native German
• Ideally knowledge of such as ZenDesk, SalesForce
• Strong customer relationship building
• Passionate about web based software
• Previous experience working in Customer Service and/or Account Management nice to have