Our Client is the world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. The Company opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 250 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Requirements:
- English – C1 level, additional foreign language is a plus
- Experience in people management
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Experience with KYC processes
- Strong interpersonal and organizational skills
- Excellent interpersonal and communication skills at all levels of the organisation – both in writing and orally
- Ability to cope well under pressure and adapt quickly to the ever changing environment
Responsibilities:
Primary Functions:
- Involved in creating and maintaining monthly KPIs for the Account Setup
- Lead team responsible for Retail Clients and Admin Tasks
- Responsible for managing ad hoc projects throughout the entire life cycle
- Ensuring the monthly audits and controls are maintained and completed in a timely and accurate manner. Identify and address any issues
- To be a point of reference for members inside Account Opening team when dealing with complex queries
- Delegating daily and/or project-related tasks within the team, ensuring tasks are correctly prioritized to ensure the smooth operation of the team
- Effectively communicating changes in procedure to team members and any relevant colleagues
- Assisting the Account Opening in ensuring that all procedure manuals and databases are kept up-to-date with new policies and procedures
- Scheduling shifts
- Organizing and assisting in the training of new members of the team and ensuring all department training is kept to a high standard
- Holding regular one-to-one meetings to provide regular feedback, and conducting appraisals
- Promoting and driving change – devising and implementing new controls and processes to help improve the efficiency of the department whilst supporting, motivating and encouraging the team
- Providing support to and covering in the absence of the Account Setup Manager in all management areas
- Cooperating with stakeholders such Sales department and maintaining good relationship with all Stakeholders and other Global Account Opening Teams
Training management responsibilities:
- Assisting in the co-ordination and development of training programs for new members of the Account Opening Department
- Promoting the alignment of IG’s values, strategy and vision throughout the team
- Monitoring and reporting on the learning progress of newer colleagues
- Devising action plans to address any learning difficulties experienced by colleagues
- Mentoring and coaching individuals that report into you to ensure they excel within their role and progress within the company
We offer:
- Participation in interesting and challenging projects in global structures
- Opportunity to develop language skills and broaden specialist knowledge
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere
