Account Operations Coordinator

• Strong cooperation with Site Manager - supporting site management activities
• Depending on candidate skills and experience, role might involve taking over some of responsibilities of Site Manager and as a next development step become Operations Manager;
• Responsible for establishing and maintaining a team oriented culture within the teams consisting of outsourced employees (e.g. relationship building, participating and organization of team building events, mentoring);
• Resolving all HR related queries within the Account and acting as a first point of contact and first point of escalation for such;
• New people onboarding;
• Ensures process and operating procedure documentation is effective and in place at all times;
• Identification of process improvement needs and their execution in order to constantly improve employee experience within the company and according to business needs e.g. Internal Background Check process;
• Data analysis, sharing and engaging with stakeholders, prioritizing and acting on opportunities for improvement;
• Reporting, managing and acting upon key account KPIs e.g. Utilization Ratio, Compa/Ratio, budget forecasting, holidays, overtimes etc.
• Employee performance management process control
• Counseling managers and employees on performance issues and other personnel matters of a sensitive nature
• Invoicing and ordering Process management in constant cooperation with stakeholder from the Client’s side

• Master or bachelor degree
• Strong organizational skills
• Ability to perceive processes from managerial perspective
• Ability to multitask
• Ability to work in hours required by meetings schedule
• Ability to travel
• Efficient communication skills both verbal and in written form
• Strong interpersonal skills and easy relationship building skills (both internally and with customer, both formal and informal)
• Ability to work within a team and to build the team
• Ability to coordinate with other departments
• Proven innovative and improvement skills
• Energetic and proactive
• Able to build trust
• Able to easily adapt to new environment
• Proficient English

Nice to have:

• Degree in psychology
• Russian language

Join our Development Center in Wroclaw and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.