Overall Job Purpose
An excellent opportunity has arisen for an experienced and confident Account strategy coordinator to join our organisation. As the Account Strategy Coordinator you will work closely with the Operations Lead and Team Leaders from the Optimisation team to support and manage projects/assignments, lead transformation initiatives and actively drive continuous improvement in a fast-paced operational environment.
In this role you will deliver complex multilingual projects while adhering to timelines, quality and client readiness. As the Account Strategy Coordinator you will have direct interaction and engagement with employees, people managers, leaders and the client. You will work on key projects and initiatives that will be crucial to the improvement and delivery of client facing projects.
You will have core project management skills with the ability to successfully deliver projects from end to end. You will be ambitious, driven with a strong analytical focus on detail.
- Coordinate and manage the delivery of multiple projects within agreed timelines
- Define project tasks in line with clients expectations
- Develop project scopes and objectives, involving all relevant stakeholders
- Ensure resource availability and allocation
- Develop detailed project plans to track progress
- Perform risk management to minimise project risk
- Provide regular review/reports to senior management and stakeholders
- Report and escalate to management when required
- Support the creation of internal and external facing presentations
- Work closely with operations and quality team to achieve KPI deliverables
- Provide direction and support to project team
- Ensure those involved in projects deliver on plans within agreed timelines
- Use appropriate verification techniques to manage changes in project scope
- Manage the relationship with the client and feed outputs through agreed channels
- Measure project performance using appropriate systems, tools and techniques
- Conduct project evaluations, closures and lessons learned
- Third level qualification in Business or Marketing related areas desirable
- Recognised project management qualification PRINCE or PMP would be an advantage
- Experience working in projects/transformation/process improvement within a busy operational environment
- Previous Digital Marketing experience
- Client facing experience preferable
- Previous experience working in a vendor model/BPO would be an advantage
- Previous experience working in a customer services environment
- Fluency in written and spoken English is essential
- Additional fluency in German, French or Spanish would be desirable but not essential
- Strong decision-maker and influencer with proven leadership skills
- Strong business focus and commitment to customer service excellence
- Excellent organisational and time management skills with the ability to deliver to tight deadlines
- Ability to analyse objectively and propose logical solutions
- Excellent communication and interpersonal skills with the ability to quickly establish credibility with management
- Ability to build relationships and deal confidently with all internal customers and external service providers
- Solutions & Results Orientated
- Initiative
- Collaboration
- Organisational commitment
- Providing Direction
- Impact and Influence
- Customer Focus
- Resilience and adaptability
- Attention to detail
- Organisation and planning
- Vibrant, multi-cultural city centre environment
- Quarterly performance bonus
- Comprehensive Benefits Package
- Employee Assistance Program
- Subsidised Health Insurance
- Access to Discount Schemes
- Career & Personal Development
- E learning access
- Paid Annual Leave
- Paid Sick Leave after Probation
About Majorel
Great brands entrust their customer service to Majorel. We are global with a long-term perspective, cross customer journey knowledge and support Driven by technology, differentiated by experience, powered by people.
Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, political affiliation, marital or civil partnership status.
At Majorel we recognise that different ideas, perspectives, and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism, and social responsibility.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.