Reporting to: Team Lead
Overall Job Purpose
An excellent opportunity has arisen for an experienced and confident Account Strategy Coordinator to join our organization. As the Account Strategy Coordinator you will work closely with the Operations Lead and Team Leaders from the Optimisation team to coordinate workflows from various global requestors, including agencies and Account Managers. Your responsibilities will include but are not limited to assessing the feasibility of requests, to setting targets, to coordinating tasks to available team members, to ensuring completion within the given timeline and to create action plans in case of any delays.
In this role you will deliver complex multilingual workflows while adhering to timelines, quality and client readiness. As the Account Strategy Coordinator you will have direct interaction and engagement with employees, people managers, leaders and the client. You will have core workflow management skills with the ability to successfully deliver workflows from end to end. You will be ambitious, driven with a strong analytical focus on detail.
- Coordinate and manage the delivery of multiple workflows and requests within agreed timelines
- Ensure resource availability and allocation
- Develop action plans to track progress
- Perform risk management to minimize SLA risks
- Finalize in close collaboration with Account Managers and other stakeholders, timelines and requirements of incoming requests
- Provide regular review/reports to senior management and stakeholders
- Report and escalate to management when required
- Support the creation of internal and external facing presentations
- Work closely with operations and quality team to achieve KPI deliverables
- Ensure those involved in output deliver on plans within agreed timelines
- Use appropriate verification techniques to manage changes in scope
- Manage the relationship with the client and feed outputs through agreed channels
- Measure workflow and LOB performance using appropriate systems, tools and techniques
- Third level qualification in Business or Marketing related areas desirable
- Recognised project management qualification PRINCE or PMP would be an advantage
- Experience working in workflow/transformation/process improvement within a busy operational environment
- Previous Digital Marketing experience
- Client facing experience preferable
- Previous experience working in a vendor model/BPO would be an advantage
- Previous experience working in a customer services environment
- Fluency in written and spoken English is essential
- Strong decision-maker and influencer with proven leadership skills
- Strong business focus and commitment to customer service excellence
- Excellent organizational and time management skills with the ability to deliver to tight deadlines
- Ability to analyze objectively and propose logical solutions
- Excellent communication and interpersonal skills with the ability to quickly establish credibility with management
- Ability to build relationships and deal confidently with all internal customers and external service providers
- Understanding the Role
- Initiative
- Solution & Results Orientated
- Collaboration & Teamwork
- Organisation & Planning
- Resilience & Adaptability
- Impact & influence
- Customer & Client Focused
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.
Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.
Majorel & Teleperformance
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities!
In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.