Accountant (AR,Collections, Spanish or French)

This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.

• Phone and email contact with customers regarding payment information
• Preparing of customer’s accounts breakdown
• Preparing of payment schedules, overpayment returns and manual invoices
• Joining incoming payments with appropriate invoices
• Sending reminders
• Updating customer’s data in the database
• Processing credit card payments
• Verifying of received payments
• Answering customer’s phone and email queries
• Tracking own activities according with policies
• Performing activities according with client’s expectations and procedures
• Performing daily/weekly/monthly/ad-hoc quality controls
• Participating in other projects and performing activities requested by the Supervisor