As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 20,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English andnon-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
Area Summary:
The Supervisor leads a team that provides F&A shared services operations support in accordance with the established policies, procedures and service level agreements. This position supervises service delivery in respect of specific F&A functions support and oversees a team of up to 15 staff members.
This role is responsible for ensuring service delivery and quality standards are consistently met by the team. Additionally, the Supervisor is responsible for training, developing and motivating team members.
Major Responsibilities:
- Schedules, administers, and monitors the day-to-day activities for their team in the GDS in accordance with established policies, procedures and Service Level Agreements
- Develops and maintains a thorough understanding of the functional process
- Reviews work product and deliverables (including reporting) as necessary to ensure service levels and quality standards are consistently met by the team
- Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
- Oversees team staffing, scheduling, holiday & vacation management
- Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
- Participates in the staff recruitment process
- Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
- Ensures process documents are reviewed and updated on a regular basis
- Serves as the escalation point for functional issues; works with Subarea Manager, Customers or others to resolve as necessary
- Participates in leadership meetings and/or customer calls to share feedback and operational results
- Participates on service transitions projects as needed
- Participates in GDS initiatives and other projects (as assigned)
Knowledge and Skills Requirements:
- Schedules, administers, and monitors the day-to-day activities for their team in the GDS in accordance with established policies, procedures and Service Level Agreements
- Develops and maintains a thorough understanding of the functional process
- Reviews work product and deliverables (including reporting) as necessary to ensure service levels and quality standards are consistently met by the team
- Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
- Oversees team staffing, scheduling, holiday & vacation management
- Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
- Participates in the staff recruitment process
- Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
- Ensures process documents are reviewed and updated on a regular basis
- Serves as the escalation point for functional issues; works with Subarea Manager, Customers or others to resolve as
- necessary
- Participates in leadership meetings and/or customer calls to share feedback and operational results
- Participates on service transitions projects as needed
- Participates in GDS initiatives and other projects (as assigned)
What working at EY offers?
- Work in prestigious stable company
- Contract of employment
- Fair salary
- Participating in interesting projects
- Work in a professional, dynamic, truly global team
- Development opportunities in international multilingual environment
- Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
- Language courses
Our commitment to developing outstanding leaders starts with a promise -whenever you join, and however long you stay, the exceptional EY experience will last a lifetime