Advanced Customer Technology Support Specialist (multilingual)
Kraków
Advanced Customer Technology Support Specialist (multilingual)
Kraków
Nr Ref.: 1066992
Kraków
Nr Ref.: 1066992
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
The FedEx is a family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe.
For our rapidly growing Business Center, recently opened in Cracow, we are currently looking for
Advanced Customer Technology Support Specialist
Job purpose:
You will work closely with the Central Customer Technology Support team at FedEx Europe to ensure high quality support to internal and external customers on FedEx automation products. Working with internal teams you will enhance these automation products in order to provide a better service to the customers.
Key Accountabilities:
Your daily duties will include providing high level quality support to internal and external customers with English & French & Italian (Spanish is nice to have) languages; leading the incident, problem and defect management for multiple FedEx automation products; lead initiatives to improve the quality of the automation products and the associated product support; software testing.
Please note that the job requires fluent English & French & Italian.
Requirements:
Ideal Candidates should have IT background, preferable at least 1 year of experience at 1st or 2nd helpdesk support and speak excellent English and French and Italian. We are looking for a team player who is well organised, highly motivated and customer focused. That person should also have positive attitude and a passion for technology.
We offer great opportunity to build up your expertise in IT support area in multilingual team. You will have a chance to align you career with the growth of our Cracow office.
Sounds interesting?
Please press the Apply button and sent us your CV in English!
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