The Wielton Group is one of the largest producers of semi-trailers and trailers in Europe and in the world. The foundation of our success is a unique multi-brand business model, based on global reach supported by strong local brands. Our goal is always to develop and deliver the best transport solutions for companies. We do this based on four basic values: people, initiative, quality and safety.
Your role will involve overseeing the development of the product from the very beginning of the project. This position encompasses all activities related to the product catalog and introducing new products to the company's offerings. You will be responsible for exploring new opportunities in the trailer industry in both the primary and secondary markets in Poland and Europe.
Aftersales Manager
Miejsce pracy: Warszawa
As the Aftersales Manager you will be responsible for establishing and managing the comprehensive aftersales process for our company, which specializes in selling semi-trailers across Europe. You will play a pivotal role in ensuring customer satisfaction, maintaining a highly efficient service network, and optimizing parts delivery to support our customers' needs.
Your tasks:
- Service Network Development and Management: Build and maintain a robust service network across Europe, including service centers (based on partnerships with existing external service providers), field technicians, and repair facilities.
- Parts Inventory and Delivery: Develop parts delivery and stocking process, management of parts inventory, ensuring availability and timely delivery to customers and service centers.
- Warranty: Create and manage a warranty department, including the development of warranty policies, claims processing procedures, and warranty data analysis.
- Claims Flow: Create and oversee the claims flow process to ensure efficient resolution, customer satisfaction, and continuous improvement.
- Data Analysis: Develop strong reporting procedures to synthesize data from aftersales operations and warranty claims, enabling data-driven decision-making and process optimization.
- Customer Experience: Enhance the overall customer experience by implementing customer-centric service standards, feedback mechanisms, and support systems.
- Quality Assurance: Establish and enforce quality standards for service and repairs, ensuring the highest level of safety and reliability.
- Team Leadership: Recruit, train, and lead a team of professionals responsible for various aspects of aftersales operations.
- Cost Control: Manage budgets, control expenses, and optimize the aftersales process for cost-efficiency while maintaining quality standards.
- Compliance: Ensure compliance with all relevant laws and regulations related to aftersales and customer service
Our expectations:
- Bachelor's degree in Business, Operations Management, or a related field
- Proven leadership experience in aftersales, customer service, operations management, or warranty management within the automotive or transportation industry.
- Strong understanding of semi-trailer products, their maintenance requirements, and warranty practices would be a plus.
- Excellent communication, leadership, and data analysis skills.
- Proficiency in project management, process improvement methodologies, and warranty management software.
- Problem-solving and decision-making abilities.
- Experience in negotiating and managing relationships service partners.
- Strong vendor selection and contract negotiation skills.
- Ensuring compliance with consumer protection laws and other regulations.
- Proficiency in data analysis tools to monitor and analyze the performance of various aftersales operations processes.
- The ability to use data to make informed decisions and optimize program effectiveness.
- Excellent interpersonal and communication skills to interact with customers, clients, and internal teams.
- Addressing customer inquiries and concerns, and resolving issues promptly.
Our offer:
At Wielton Group, we prioritize a friendly culture and excellent working conditions. We highly value collaboration and jointly seek the best solutions. We provide our employees with:
- Daily challenges in a dynamic environment and opportunities for professional growth.
- The option to work in a hybrid mode.
- A company car.
- Tools for work.
- Opportunities for creative work and the implementation of innovative solutions in specific business areas.
- A benefits package that includes, among other things, Medicover medical coverage, subsidies for sports activities, and additional insurance.
- The opportunity to work in an international context alongside experts in their fields.
