Aftersales Manager

As the Aftersales Manager you will be responsible for establishing and managing the comprehensive aftersales process for our company, which specializes in selling semi-trailers across Europe. You will play a pivotal role in ensuring customer satisfaction, maintaining a highly efficient service network, and optimizing parts delivery to support our customers' needs.

• Service Network Development and Management: Build and maintain a robust service network across Europe, including service centers (based on partnerships with existing external service providers), field technicians, and repair facilities.
• Parts Inventory and Delivery: Develop parts delivery and stocking process, management of parts inventory, ensuring availability and timely delivery to customers and service centers.
• Warranty: Create and manage a warranty department, including the development of warranty policies, claims processing procedures, and warranty data analysis.
• Claims Flow: Create and oversee the claims flow process to ensure efficient resolution, customer satisfaction, and continuous improvement.
• Data Analysis: Develop strong reporting procedures to synthesize data from aftersales operations and warranty claims, enabling data-driven decision-making and process optimization.
• Customer Experience: Enhance the overall customer experience by implementing customer-centric service standards, feedback mechanisms, and support systems.
• Quality Assurance: Establish and enforce quality standards for service and repairs, ensuring the highest level of safety and reliability.
• Team Leadership: Recruit, train, and lead a team of professionals responsible for various aspects of aftersales operations.
• Cost Control: Manage budgets, control expenses, and optimize the aftersales process for cost-efficiency while maintaining quality standards.
• Compliance: Ensure compliance with all relevant laws and regulations related to aftersales and customer service

• Bachelor's degree in Business, Operations Management, or a related field
• Proven leadership experience in aftersales, customer service, operations management, or warranty management within the automotive or transportation industry.
• Strong understanding of semi-trailer products, their maintenance requirements, and warranty practices would be a plus.
• Excellent communication, leadership, and data analysis skills.
• Proficiency in project management, process improvement methodologies, and warranty management software.
• Problem-solving and decision-making abilities.
• Experience in negotiating and managing relationships service partners.
• Strong vendor selection and contract negotiation skills.
• Ensuring compliance with consumer protection laws and other regulations.
• Proficiency in data analysis tools to monitor and analyze the performance of various aftersales operations processes.
• The ability to use data to make informed decisions and optimize program effectiveness.
• Excellent interpersonal and communication skills to interact with customers, clients, and internal teams.
• Addressing customer inquiries and concerns, and resolving issues promptly.

At Wielton Group, we prioritize a friendly culture and excellent working conditions. We highly value collaboration and jointly seek the best solutions. We provide our employees with:

• Daily challenges in a dynamic environment and opportunities for professional growth.
• The option to work in a hybrid mode.
• A company car.
• Tools for work.
• Opportunities for creative work and the implementation of innovative solutions in specific business areas.
• A benefits package that includes, among other things, Medicover medical coverage, subsidies for sports activities, and additional insurance.
• The opportunity to work in an international context alongside experts in their fields.