Xstream, a market leader within premium video management system enabling customers to create, manage, monetize and distribute best in class OTT and TV Everywhere solutions, is seeking an ambitious VOD Support Engineer to enhance our technical team in our Warsaw department.
Ambitious VOD Support Engineer
Location: Warsaw
Qualifications
- Experience in support of VoD multimedia delivery - Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady
- Experience in administration / troubleshooting of Linux, Windows Servers
- Experience in administration of mysql databases
- Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
- Excellent command of English language (B2/C1 based on http://en.wikipedia.org/wiki/Common_European_Framework_of_Reference_for_Languages),
- ITIL awareness (certificate will be an advantage)
- Communication and presentation skills for customer support needs
- Stress resistance, perseverance, accuracy and focus on customer satisfaction
- Proactiveness
- Multi tasking capabilities
Key responsibilities:
- Providing 3rd line of support for production environment and internal organization
- Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA
- Implementation of agreed and approved Changes on production environment
- Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
- Taking actions based on identified systems failures in order to provide stable platform.
- Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems
- Creation / update of technical documentation
- Close interaction with other technicians within the team, vendors support and customers technical staff,
- Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
- Ability to work in the office in Warsaw
- Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)