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EA Business Services is responsible for the facilitating, tracking & growing of the EA services organisation. Working closely with stakeholders within the region and globally; the team defines and tracks growth targets acting as enablers and prioritizes for sales, marketing, product management, fulfillment & service delivery at the global, regional and sub-regional level.
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• Coordinate and own the success of the monthly, quarterly, annual and long range financial planning process for the EA support and integration services organisation
• Liaise with CSMs, Sub-regional & regional leads and PMs to ensure accurate and timely capture of forecast and reporting data (actuals, cost, margin)
Produce & maintain forecasting guidelines aligned with Business ops
• Publish accurate and timely reports to key stakeholders throughout MSI
• Own the EA Contract Management tool: approving access, ensuring accuracy and managing required changes to the tool
• Coordinate relevant changes to CCMS, MOL pricing & Compass/Converge/Drive as required
• Act as key point of contact for third party service contracts required for the provision of services. including audits, billing and appropriate financial transfers e.g. NICE, Oracle & Infovista
•Coordinate ad-hoc requests for data from other parts of MSI globally
• Act as the facilitator for service support handovers between projects and in-life support
• Own the production and publication of monthly SIP, metrics & dashboard reports ensuring understanding and buyin from all stakeholders is achieved
• 5+ years experience in a role with similar numerate/literate/language requirements, can demonstrate solid academic achievement in higher education with relevant disciplines
• MS OFFICE - user level (Outlook, Word, PowerPoint, Access), expert user level (Excel)
• Excellent spoken and good written English
• Team player
• Focus on detail
• Logical thinking
• Ability to work under pressure
• Flexibility and quick learning of new things
