Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.
We are currently looking for candidates for the following position:
This position is responsible for maintenance and the on-going support of the Customer Relationship Management (CRM) system. This includes the end-user relationships, requirements gathering, solution logistics and the evaluation of alternative technologies. The role will work closely with the business and collaborate on requirements ensuring that the business needs are met by the system. The position requires the understanding of the data needed to be stored to meet or exceed the needs of our business and the use of that data for reporting, analysis and by other internal systems.
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Serve as the BT analyst and collaborate with the business and IT on CRM projects and enhancements
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Work with different teams to convert business requirements into functional and technical designs
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Develop test plans and scripts Support and coordinate user acceptance testing (UAT) and training
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Coordinate and/or deliver end-user training as appropriate
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Support the business in creating Business Requirements Documents, and create Functional Design and Testing documents
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Lead projects and enhancements from conception through deployment using standard PMO methodology
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Manage on-time project delivery and business expectations and ensure internal customer satisfaction
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Work on the design of reporting and data needs with the business user
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An overall understanding of CRM concept
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General knowledge about at least one CRM tool
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Ability to make CRM configuration changes
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System administration experience with system set-up and customization
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Day-to-day support experience
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Understanding of busines data
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Ability to perform system troubleshooting and resolve problems
Please be kindly informed that we are looking for a person who is available to work with us for 15 months. After that period there is a possibility to get a permanent employment.
