The MI Senior Analyst forms part of a small growing MI team for the Delegated Center of excellence.
As a member of our team you will supporting the creation and development of a Delegated Business reporting capability for both performance and operational related reporting for business with a premium value in the region of $2bn.
Responsibilities will include the continued collation of stakeholder requirements, development of required reporting using new and established data warehouses, delivery of agreed reports in a timely and high quality fashion.
Your critical partners and stakeholders will be: Underwriters, Coverholders, regulators, governance, claims and the Delegated Centre of Excellence teams
For the right person this is a fantastic opportunity to progress and grow into insurance within a very fast growing company.
DISCOVER your opportunity
What will your essential responsibilities include?
- Ability to understand new Operations processes
- Ability to understand data models and data warehouses
- Working with different systems to obtain needed data
- Liaising with stakeholders
- Ensure working within company guidelines
- Adopting innovative approaches to problem solving
- Driving process and operating efficiencies through continuous improvement
- Working to fluid plans and revising as appropriate to meet changing needs and requirements
You will report to: Assistant Manager, Data Utilisation
During the working day you will:
- Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
- Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
- Cooperate with other IT teams in order to resolve incidents and requests
- Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA's
- Update knowledge management system as necessary
- Identify service improvement opportunities to key service management stakeholders
- Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
- Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact
You will report to Service Desk Team Leader.
We’re looking for someone who has these abilities and skills:
- Ability to understand new Operations processes
- Ability to understand data models and data warehouses
- Liaising with Stakeholders
- Ensure working within company guidelines
- Liaising with stakeholders
- Adopting innovative approaches to problem solving
- Driving process and operating efficiencies through continuous improvement
- Working to fluid plans and revising as appropriate to meet changing needs and requirements
- Proven MI production and presentation ability
- SQL and power BI skills
- Insurance knowledge
We offer:
- Amazing modern workspace in heart of the city
- Day off on your birthday
- Flexible working hours and opportunity to work from home
- Lunch allowance
- Fresh fruits every morning in our kitchen
- Multisport and cinema card
- Luxmed health insurance with dental package included and Pramerica life insurance
- Improving your language skills by working in multicultural environment with English use on a daily basis
