About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice.
AP Service Desk Agent Swedish Speaker
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Daily contact with Vendors and the Client via e-mail and phone
- Resolving vendor and client queries about the invoice status/ remittance advice via email and phone
- Monitoring the cases, contacting Processing team and Client to solve the invoices issues
- Processing reminders/statements
- Achieving targets to maximize productivity, quality and service standards
- Ensuring that the daily activities, within their responsibilities, are fulfilled according to the timetable agreed with Team Leader
- Handling a range of account tasks, resolving customer queries, providing information
- Maintaining a proactive working attitude towards the client
- Recording all queries and incidents related to the service in the Query Management System
Candidate’s profile
- Fluent spoken and written Swedish
- Good knowledge of English
- Very good customer service skills and client-focus attitude
- Good analytical, problem solving and interpersonal skills
- Attention to detail, proactive approach
- Strong time management skills and ability to work under pressure
- Very good knowledge of MS Excel
- Previous experience in BPO or in Customer Service would be an asset
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
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