As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 22,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting around 30 countries across 14 services in English and non-English languages. Join one of our innovative and highly skilled teams and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
Major Responsibilities:
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Schedules, administers, and monitors the day-to-day activities for their team in the GDS in accordance with established policies, procedures and service level agreements
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Develops and maintains a thorough understanding of the functional process
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Reviews work product and deliverables (including reporting) as necessary to ensure service levels and quality standards are consistently met by the team
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Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
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Oversees team staffing, scheduling, holiday & vacation management
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Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
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Participates in the staff recruitment process
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Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
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Ensures process documents are reviewed and updated on a regular basis
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Serves as the escalation point for functional issues; works with Subarea Manager, Customers or others to resolve as necessary
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Participates in leadership meetings and/or customer calls to share feedback and operational results
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Participates on service transitions projects as needed
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Participates in GDS initiatives and other projects (as assigned)
Qualifications, Knowledge & Experience
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Minimum of 5+ years of accounting experience including at least 1 year of supervisory experience
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University graduate with a degree in Finance & Accounting discipline preferred
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Excellent communication skills (facilitation and presentation skills a plus)
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Strong spoken and written English and French
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Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
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Good organization, analytical and problem solving skills; logical flow of thought and process orientation
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Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
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Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
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Proficiency with finance specific technology
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Proficiency with firm standard technology such as Lotus Notes, IE, Windows, Word, PowerPoint
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Excellent knowledge of MS Excel
What working at EY offers?
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Work in prestigious stable company
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Contract of employment
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Fair salary
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Participating in interesting projects
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Work in a professional, dynamic, truly global team
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Development opportunities in international multilingual environment
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Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
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Language courses
