Apple Workplace Engineer
Location: Poznań
Our Requirements:
- 3+ year experience with the development, deployment and support of IT infrastructures as well as desktop support both locally and remotely to troubleshoot user issues
- experience with Windows 7 and Windows 8.1, as well as software and hardware deployments and with Windows Server, SCCM and Active Directory
- ability to perform and determine root-cause analysis, document system build procedures, and process workflow related to end user support and system administration
- extensive knowledge of Macintosh Desktop (GUI and command line)
- minimum 3 years of supporting mixed Mac OS/Windows infrastructure environments
- experience with Windows 2008+ and Mac OSX Server
- experience with PKI and/or encryption, virtual systems
- MAC experience Apple MAC Books, iPhone, iPads
- experience with MDM solutions and with experience with ITIL v3
- knowledge of LAN/WAN network topology and protocols
- good written and verbal communication skills
- very good level of English
- good level of German would be very profitable
- exceptional customer service skills
- candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks
- ability to work in a team environment as well as working independently in a dynamic environment is required
Willing to...
- provide tier 1 and 2 end user support for workstations, laptops, servers and other network enabled devices
- set up and troubleshoot with remote protocols such as ssh, rdp, vnc or sftp
- ensure support organization policies are established and adopted
- collaborate with other offices and territories to plan and implement new technology
- design, deploy, and maintain multi-tiered, production storage systems
- effectively communicate with customers, team members, and management as well as co-operate with both internal and external teams and resources
- perform and determine root-cause analysis, document system build procedures, and process workflow related to end user support and system administration
We would like to offer...
- attractive compensation package (relocation bonus, private medical care and Multikafeteria system)
- indefinite contract of employment after positive probation period
- interesting career path in a successful multinational organization
- work in a young motivated team
- fresh fruits and leisure room at the office
- great atmosphere!