Application Specialist Team Leader

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

• Planning and prioritization of the various tasks to be performed by the team
• Provide operational leadership and task management for Service Operations ensuring an efficient rota is maintained to deliver at agreed levels

• Act as a coach for members of the team, give support, feedback and recognition related to delivery and performance

• Secure performance assessment of team members
• Review operational procedures and identify improvements that will increase customer satisfaction and/or improve the working environment
• Develop & maintain strong relationships with customers and Internal support teams

• Strong ability to manage in a complex and scattered environment
• Solid experience from working in a IT delivery organization
• Interest for developing people
• Good business understanding or proven ability to learn fast
• Dedication to quality and effectiveness increasing
• Excellent communication & presentation skills
• Ability to drive change
• Relevant university degree
• due to working in an international environment very good English (written and spoken) is a must

• permanent agreement
• attractive workplace localization
• private medical care
• professional trainings
• foreign language lessons
• sport card