TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our Client which is among the largest commercial real estate services firms with revenues of $6 billion.The firm operates in more than 70 countries and 45,000 employees, we are looking for
Application Support Analyst with very good SQL/Oracle knowledge
CITY Warszawa
Ref. number: 28760#18050039
Responsibilities:
- Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
- Logs requests from client end users and tracks them through resolution
- Troubleshooting application issues, specifically for the Commercial Property Management Systems (Yardi 6 and Yardi 7S)
- Knowledge to support new user setups including contacts and property lists maintenance, master file sets ups, including owner records, property setups, banking information, workflows, international vendors and general ledger accounts
- Regularly contributes to and updates knowledge base system
- Utilizes self-service technical support tools for clients and end users, such as FAQ's, live chat, knowledge base, manuals, etc.
- Provide support in line with C&W Incident, Change, Configuration and Project Management processes to agreed Service Level Targets
- File imports
- Daily client data transfers; as needed
- Rebuild of system workflows as needed
- Data Extraction/Analysis
- Creation of data fixes using Oracle/SQL; including minor report fixes
- Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype
- Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality
- Traffic, prioritize and route client requests to other internal and external resources.
Requirements:
- Analytical problem-solving skills to follow an incident or problem through to resolution
- Ability to "think out of the box" and question existing ways of doing things at a technical and process level
- Ability to collaborate with business and IT team members
- Ability to communicate technical issues effectively to end users and IT team members (verbal and written)
- Strong customer service orientation aptitude is essential
- Experience with accounting knowledge is preferred
- Working knowledge of SQL/Oracle coding
- Three more years" helpdesk experience
- Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
- May involve periods of standing, such as operating at a copier/fax/scanner
- Regularly required to talk, hear, and use hands and fingers to write and type
- Ability to speak clearly so others can understand you
- Ability to read and understand information and ideas presented orally and in writing
- Ability to communicate information and ideas in writing and orally so others will understand
- Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Additional advantages:
- Yardi system knowledge
We offer:
- Attractive salary
- Real career development opportunity
- International work environment,
- Friendly work environment