Aon Hewitt is the global leader in human resource consulting and outsourcing solutions. Our truly international team is made up of 29 000 employees working in more than 90 countries worldwide. We were one of the first human resources administration outsourcing centers in Poland and are one of the most experienced and well established employers in the market. We have 750 colleagues in our Krakow office, ranging from young graduates to the most experienced professionals in the field. We are proud of our drive to continuously improve our processes, customer service values and great atmosphere in our team.
Come and join one of the best teams in Poland!
Application Support Analyst
Location: Kraków
Nr. Ref.: 08397
Nr. Ref.: 08397
Working as part of our Client Technology team the Application Support Analyst is responsible for providing high quality application support and maintenance services for our client facing teams.
The specialist ensures minimum disruption and downtime for all client applications and technology, both internal and external, used to provide services to our clients.
The Application Support Analyst acts as the primary point of contact for all application support issues including template changes, missing data, uploading data into a test environment and the testing process.
The specialist ensures minimum disruption and downtime for all client applications and technology, both internal and external, used to provide services to our clients.
The Application Support Analyst acts as the primary point of contact for all application support issues including template changes, missing data, uploading data into a test environment and the testing process.
Requirements:
- Working experience in an international or outsourcing company will be an asset
- Minimum of 1-2 years’ experience within technology and application development industry
- English Language – C1 Level is required (CEFR scale or equivalent)
- University degree in IT, Computer sciences or other business related area; or equivalent professional work experience
- ITIL certification (advantage)
- Experience in application development and enhancement using VBA, VB, HTML and XML Knowledge.
- Fundamentals of SQL Database Systems
- MS Office package – Strong knowledge of Excel
- Knowledge of Software Development Lifecycle and Software Testing Lifecycle is required
- Experience of delivering work under pressure is required
- Excellent written and verbal communication skills are required
- High level of self-motivation and proactivity is required
- Strong analytical and problem solving skills are required
We offer:
- A promising career path and individual development plan
- A large number of career opportunities in different business areas
- Cooperation with young, energetic and craving for knowledge colleagues just like you
- The opportunity to build strong and meaningful relationships with clients and influence their business
- The best medical cover on the market with free dental care
- Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
- Offices in close proximity to Krakow’s city centre
- The chance to participate in social events and charity actions
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