The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group Corporate Process & IT contributes to realizing the vision of the Volvo Group by managing and driving the overall process and IT efficiency within the Group and by delivering industrial IT solutions, telematics services, management and business consulting services. With Volvo Group Corporate Process & IT you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to become the world leader in sustainable transport solutions.
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Currently we are looking for:
Application Support Engineer
Main responsibilities:
- Maintenance of Applications for both Business and Production areas inside Volvo Group
- Support users on 2nd line support by handling incidents and requests
- Collaborate with other 2nd or 3rd line teams identifying root caused for problem management
- Monitoring functional mailboxes dedicated for supported application
- Analyzing and resolving incidents, identifying potential solution for the product defects
- Provide improvement suggestions to make delivery better
- Status communication with a team leader and /or other stakeholders
Required qualifications:
- Bachelor or Master’s degree in Computer Science or related
- General knowledge about IT tools and processes
- Customer orientation
- Experience in Application Support
- Ability to work within the team and collaborate with different teams around the world
- Good self-organization
- Availability
- Fluent English
Nice to have:
- Knowledge of database technologies and MS-SQL
What makes us special?
- Collaborative environment in Swedish organizational culture
- Partnership with professionals, identified career paths including global opportunities
- International projects, related to various models of construction machine, in company with certain recognition on the market
- Friendly workplace: modern campus with many facilities – medical center, restaurant, lunch rooms, sport/leisure area (football, basketball, tennis)
We work together with energy, passion and respect for the individual!
Miejsce pracy: Wrocław
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