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Application Support Specialist

Luxoft

Wroclaw

29 dni temu

Application Support Specialist
[online recruitment]
Location: Wroclaw
Reference number: VR-50158
Project Description:

Comsphere 2nd Level Production Support for Comsphere Case Manager solutions in Digital Transformation and Product Lab Division (DTPL). Agile work environment acting all over the globe with more than 4000 active tool users.

Small and dedicated Business Integration team.

Responsibilities

We are offering an exciting and challenging role as User Supporter, 2nd Level for our global Comsphere Case Manager solutions.

The Comsphere Case Managers are a crucial suite for Relationship Managers, Compliance Functions and Operations.

As member of our Business/IT Integration Team, you will closely work with our IT 2nd Level Support Team on global user enquiries along the lifecycle for new and mature products.

Support the User Support Team 1st Level, coordination and alignment with the Product Owners and our development teams around the globe.

Ensuring knowledge transfer sessions are setup and executed while launch of new products or greater changes to mature products in production.

Ensure positive user experience and increase of product acceptance by providing best production support and user guidance.

Providing support with task force activities in the event of critical incidents.

Handling ad hoc requests and supporting the Business Integration Lead in topics along the User & Platform Enablement discipline.

A role that further expands and with a great opportunity for development.

Skills
  • A completed degree (or provable equivalent practical experience) in Business Administration or Information Technology or a related field.
  • Oracle/Unix
  • SNOW (basics; could be learned on the go)
  • A good understanding of IT processes, technology skills as well as a deep understanding of production support operations
  • Good communication and presentation skills.
  • You have 3-5 years prior experience in IT Production Support, Compliance Operations or Business Integration role.
  • You combine strong interpersonal and communication skills together with a positive personality and can-do / self-starter attitude.
  • You have the ability to learn fast and become familiar with new concepts, IT systems and related processes in a very agile project "world".
  • Friendly attitude, hands-on, the ability to interact well with user and clients describes you well.
  • Your ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you to quickly gain trust and built sustainable relationships.
  • Very good command of the English language
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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Luxoft

Why Luxoft?

Luxoft is built by Luxofters. Every member of our global team forms part of the backbone of our business, so we make sure to support the continual development of our dedicated workers. In addition, we build highly effective teams that are incubators of unparalleled accomplishment. The ethos guiding our investment into each and every Luxofter can be described by three words: we grow personally and professionally, we unite in team spirit and we lead on a global scale. We have a robust digital presence, so it is easy to become familiar with the company online. From participating in online events such as LoGeek Nights, listening to our TechTalk podcasts, reading Luxoft’s regular LoGeek Magazine, or honing your skills by joining one of our Luxoft Technology Series webinars, those interested in knowing more about Luxoft have numerous ways to get a feel for our company. Getting a vibe for Luxoft is only a click away. Join Luxoft and help create ​the tech innovations of tomorrow.

Recruitment process

StepSend Your Resume and talk to our Recruitment Specialist
StepInterview with Technical Specialist
StepProject Lead Interview
StepJob Offer