For our client, an international company, we are currently looking for the position:
Applications Analyst
location: Warszawa
Key duties:
- Day to day administration of enterprise file sync and share solution. This includes system maintenance, workspace set-ups and moves, adds and changes)
- Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team
- Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include:
- Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff
- Collect regional client requirements with application functionality identifying areas for customizations/custom development
- Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications
- Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed
- Monitor CA for any tickets/requests that get assigned to our group
- Drive issue resolution, develop business knowledge and apply technical alternatives
- Respond quickly in a rapidly changing business environment
- Research and participate in training and stay current on client/server related issues and technologies
- Perform other duties as assigned
- Constantly monitor and report on any service issues to ITS Leadership
- Work closely with Business System Managers on projects, testing and rollouts of new applications
Desired skills & experience:
- Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience
- Strong facilitation and consensus building skills
- One to two years of application support experience
- Microsoft Dynamics experience preferred
- Exposure to multiple, diverse technologies and processing environments
- Exceptional interpersonal skills, including teamwork, facilitation and negotiation
- Strong leadership skills
- Excellent analytical and technical skills
- Excellent written and verbal communication skills
- Excellent planning and organizational skills
- Familiarity with basic graphical modeling approaches, tools and model repositories
- Ability to translate business needs into requirements
- Ability to manage multiple projects
Benefits offered:
- Competitive salary
- Attractive benefits package
- Work in an international environment
- Friendly work place