Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
For more information please visit www.cognizant.com
- Resolving incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
- Responding promptly to customer inquiries based on SLA metrics
- Resolving escalated internal and external customer situations
- Handling issues in the best interest of both customer and company
- Updating billing contact information
- Obtaining and evaluate all relevant information to handle inquiries and escalations
- Processing and recording payments for credit card customers
- Keeping accurate and detailed records of inquiries and all customer comments
- Communicating and coordinates with internal departments
- Experience on AR Accounting area of 1-3 years
- Good knowledge of English
- Good understanding of working with B2B customers, across all customer groups including very small businesses
- Experience of BPO will be good to have, although not essential
- Proficient in google sheets and CRM applications
- Empathy and effective customer management
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Good time management, prioritization skills and ability to work without close supervision and under pressure
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
