(Subject Matter Expert)
This function involves team workload assignment and monitoring, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.
- Workload distribution and monitoring
- Monitoring metrics
- Metrics analysis – implementing mitigatingand correcting actions in case they are not met
- Daily contact with the Client and Global Lead
- Preparing reports
- Updating documentation
- Maintaining backup structure in the Team
- Conducting and supporting team meetings
- Maintaining proper knowledge level of the Team through trainings and updating documentation
- Performing collections activities
- Participating in internal and external audits
- Identifying improvement fields, promoting and participating in quality projects
- Graduate with prior B2B collections experience
- Fluent in English
- Additional language (French, German, Spanish) is a plus
- Proficient in google sheets and CRM applications
- Good written communication skills preferred
- Ability to build and maintain effective customer/client relationships
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Good time management, prioritization skills and ability to work without close supervision and under pressure
- Good understanding of working with US customers, across all customer groups including very small , businesses
- Experience of BPO will be good to have, although not essential
- Team coordination experience is a plus
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.