Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
For more information please visit www.cognizant.com
- Supporting on call and email customer queue
- Contacting by phone and email with customers regarding basic support issues
- Identifying issue and routing to the right team / person
- Dealing with cancellation and reduction request
- Managing credit card portfolio collection
- Sending reminders
- Updating customer's data in the database
- Processing credit card payments
- Verifying of received payments
- Answering customer's phone and email queries
- Tracking own activities according with policies
- Performing activities according with client's expectations and procedures
- Performing daily/weekly/monthly/ad-hoc quality controls
- Participating in other projects and performing activities requested by the supervisor
- Ability to build and maintain effective customer/client relationships
- Good knowledge of English (min. B2 level)
- Additional languages Dutch or Spanish (min. B2 level)
- Proficient in Google sheets and CRM applications
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- University diploma
- Experience of BPO area nice to have
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.