AR Collector Analyst French Speaker

Requirements:

• Experience in working in a multinational company, preferably in Shares Service of BPO company
• Experience in handling customers/AR/credit activity - –for at least 1 year
• Very good command of English language
• Good command of French language
• Strong working knowledge of MS Office (in particular Excel) and analytical profile
• Knowledge of SAP would be an advantage
• Proactive, Customer orientated and with intercultural competence

Responsibilities:

• Perform all aspects of collections regarding EMEA Customers Portfolio, including: Matching payments received
• Resolving customer financial queries
• Managing overdue payments through Collections Workflow (Akritiv)
• Receive and resolve discrepancies (Qty, Price, Warranty, Customer, Freight, etc)
• Prepare and dispatch dunning letters/statements
• Receive and give inputs to initiate legal and 3rd Party collections activity
• Provide support to AR Team Leader (Regional) and Regional AR Analyst for credit control activities as required
• Month end processing and reporting requirements
• Monitor Credit Scores and Payment Patterns, perform analysis and review with GPA & GPL and often with Sales
• Escalation and follow through of issues through Akritiv workflow (Dispute Management tool)
• Ensure Key Metric’s are met and service is delivered to end users Functions (Sales, GBS Finance)
• Customer Contact, Cross functional contact and write letters and e mails to customers and POC’s
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

We offer:

• Interesting career in a leading, world-recognized company
• Opportunity to professional growth and personal development in an international environment
• Ability to implement own ideas and solutions
• Social benefits, such as private health care and multisport cards