For our Client we are looking for candidates for the position of:
AR Collector Analyst French Speaker
Kraków
Nr ref.: 5252
Requirements:
- Experience in working in a multinational company, preferably in Shares Service of BPO company
- Experience in handling customers/AR/credit activity - for at least 1 year
- Very good command of English language
- Good command of French language
- Strong working knowledge of MS Office (in particular Excel) and analytical profile
- Knowledge of SAP would be an advantage
- Proactive, Customer orientated and with intercultural competence
Responsibilities:
- Perform all aspects of collections regarding EMEA Customers Portfolio, including: Matching payments received
- Resolving customer financial queries
- Managing overdue payments through Collections Workflow (Akritiv)
- Receive and resolve discrepancies (Qty, Price, Warranty, Customer, Freight, etc)
- Prepare and dispatch dunning letters/statements
- Receive and give inputs to initiate legal and 3rd Party collections activity
- Provide support to AR Team Leader (Regional) and Regional AR Analyst for credit control activities as required
- Month end processing and reporting requirements
- Monitor Credit Scores and Payment Patterns, perform analysis and review with GPA & GPL and often with Sales
- Escalation and follow through of issues through Akritiv workflow (Dispute Management tool)
- Ensure Key Metrics are met and service is delivered to end users Functions (Sales, GBS Finance)
- Customer Contact, Cross functional contact and write letters and e mails to customers and POCs
- Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
We offer:
- Interesting career in a leading, world-recognized company
- Opportunity to professional growth and personal development in an international environment
- Ability to implement own ideas and solutions
- Social benefits, such as private health care and multisport cards
