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AR Customer Service with English

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

Wrocław

31 dni temu

We are looking for talented people for the role of
AR Customer Service
with English
Wrocław
Summary

This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.

Responsibilities
  • Support on Call and Email Customer queue
  • Phone and email contact with customers regarding basic support issues
  • Issue identification and routing to the right Team / person
  • Dealing with cancellation and reduction request
  • Credit card portfolio collection management
  • Sending reminders
  • Updating customer’s data in the database
  • Processing credit card payments
  • Verification of received payments
  • Answering customer’s phone and email queries
  • Tracking own activities according with policies
  • Performing activities according with client’s expectations and procedures
  • Participation in other projects and performing
You have
  • Good understanding of working with customers, across all customer groups including very small businesses
  • Good level of English (min. B2)
  • MA/BA degree
  • Proficiency of the MS Office package, Google sheets
  • Attention to details, proactive approach, interpersonal skills
  • Experience in a BPO area would be a plus
We offer
  • Opportunity to be a part of a rapidly expanding global organization with irreproachable reputation
  • Friendly and inspiring working atmosphere
  • Competitive salary
  • Referral Program
  • Cafeteria benefits (MyBenefit)
  • Fruit day
  • Convenient working hours
  • Training and development opportunities
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O