This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.
- Support on Call and Email Customer queue
- Phone and email contact with customers regarding basic support issues
- Issue identification and routing to the right Team / person
- Dealing with cancellation and reduction request
- Credit card portfolio collection management
- Sending reminders
- Updating customer’s data in the database
- Processing credit card payments
- Verification of received payments
- Answering customer’s phone and email queries
- Tracking own activities according with policies
- Performing activities according with client’s expectations and procedures
- Performing daily/weekly/monthly/ad-hoc quality controls
- Participation in other projects and performing activities requested by the Supervisor
- Ability to build and maintain effective customer/client relationships
- Good knowledge of English (min. B2 level)
- Good knowledge of French (min. B2 level)
- Proficient in Google sheets and CRM applications
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- University diploma min. Bachelor Degree must have
- Experience of BPO area nice to have
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.