This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.
- Support on Call and Email Customer queue
- Phone and email contact with customers regarding basic support issues
- Issue identification and routing to the right Team / person
- Dealing with cancellation and reduction request
- Credit card portfolio collection management
- Sending reminders
- Updating customer’s data in the database
- Processing credit card payments
- Verification of received payments
- Answering customer’s phone and email queries
- Tracking own activities according with policies
- Performing activities according with client’s expectations and procedures
- Participation in other projects and performing activities requested by the Supervisor
- Good understanding of working with customers, across all customer groups including very small businesses
- Good level of English and French (min. B2)
- MA/BA degree
- Proficiency of the MS Office package, Google sheets
- Attention to details, proactive approach, interpersonal skills
- Experience in a BPO area would be a plus
- Opportunity to be a part of a rapidly expanding global organization with irreproachable reputation
- Friendly and inspiring working atmosphere
- Competitive salary
- Referral Program
- Cafeteria benefits (MyBenefit)
- Fruit day
- Convenient working hours
- Training and development opportunities
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.