This function involves collection calls and cases, documentation
of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.
- Supporting on call and email Customer queue
- Contacting by phone and email with customers regarding basic support issues
- Identifying issue and routing to the right Team / person
- Dealing with cancellation and reduction request
- Managing credit card portfolio collection ending reminders
- Updating customer’s data in the database processing credit card payments
- Verifying of received payments
- Answering customer’s phone and email queries
- Tracking own activities according with policies
- Performing activities according with client’s expectations and procedures
- Performing daily/weekly/monthly/ad-hoc quality controls
- Participating in other projects and performing activities requested by the Supervisor
- Ability to build and maintain effective customer/client relationships
- Good knowledge of English (min. B2 level)
- Good knowledge of Spanish or French (min. B2 level)
- Proficient in Google sheets and CRM applications
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- University diploma must have
- Experience of BPO area nice to have
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.