AR Customer Services Specialist with Spanish or French (Process Executive)

This function involves collection calls and cases, documentation
of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.

• Supporting on call and email Customer queue
• Contacting by phone and email with customers regarding basic support issues
• Identifying issue and routing to the right Team / person
• Dealing with cancellation and reduction request 
• Managing credit card portfolio collection ending reminders
• Updating customer’s data in the database processing credit card payments
• Verifying of received payments
• Answering customer’s phone and email queries
• Tracking own activities according with policies
• Performing activities according with client’s expectations and procedures
• Performing daily/weekly/monthly/ad-hoc quality controls
• Participating in other projects and performing activities requested by the Supervisor