AR / O2C Team Leader
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Previous experience in O2C area (Collections/Cash Application/Dispute Management)
- Fluent command of English
- Additional knowledge of fluent German or French will be an asset
- Around 2 years of people management experience
- Common use of Microsoft Office Software Applications in particular Excel
- Multitasking, ability to organize own work and teamwork in compliance with the operational procedures, tight deadlines, KPI/Client's reporting requirements and ad hoc priority tasks
- Strong interpersonal skills and proactive approach
What duties will help you grow?
- Leading, managing and developing a team of O2C Clerks and monitoring the overall team performance efficiency and quality
- Being a client contact point for addressing status updates, agreeing on new initiatives, and troubleshooting escalation
- Initiating process optimization and standardization activities
- Developing strategies and solutions for problematic customers
- Ensuring team’s targets are met and monitoring the impact of the O2C process to ensure that they are processed accurately and timely
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.