About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Position purpose
We are looking for candidates with fluent English & Dutch, who are ready to join a delivery team providing Collections processes. The scope involves Collection, Disputes Management and Reporting processes.
Main accountabilities
• Managing a complex AR portfolio, negotiating and implementing payment solutions with the Customers
• Building and maintaining strong relationships with the Client and external Customers
• Applying fundamental collection techniques and adjusting collection strategies to the requirement of the portfolio
• Developing strategies and solutions for problematic customers
• Being able to develop customer complex account reconciliations
• Ensuring cash collection targets are met
Requirements
•Minimum 3 years experience in C2C (Customer Service)
•Fluent Dutch is a must
•Good analytical skills
•Ability to work under pressure
•Very good Customer Service skills and client-focus attitude
•Teamwork approach
•Flexibility, ability to deal with change
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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