Area Coordinator

Purpose of the role

• To coordinate all Lantec Polska engineers in a set geographical area and support the Service Desk Supervisor to ensure the smooth daily running of the Service Desk.
  
  

Main Responsibilities / Key Accountabilities of the job:

• To be the first point of contact for all Engineering queries and the  day-to-day coordination of jobs
• To liaise with engineers on scheduling, call closures and support them with any issues that may arise
• To maintain up-to-date install records and job sheets on the Lantec Management System (LMS)
• To escalate any issues to the service desk supervisor and customers as appropriate
• To inform engineer's on all daily activity and provide the engineers with job sheets to complete their jobs
• To carry out any other duties which may reasonably be expected/requested
• To be available for training as and when required

Skills and qualifications required by the candidate:

• Excellent customer skills required.
• High customer focus with positive can-do attitude
• Ability to work to short deadlines and rapidly changing priorities
• Computer Skills – including Microsoft Office suite, particularly Microsoft Word and Excel; internet & e-mail; databases
• Good geographical knowledge of Poland.
• Bilingual - Polish & English Languages

Specific job requirements

• Requires Personal Employment Screening – minimum 3 months worth of consecutive references will be obtain