Lantec UK is a fast-growing IT Services and logistics provider with expertise in EPoS, ATM, Networking, Card terminals and client-server installations. The Company is looking to build upon existing relationships in key managed service accounts as well as developing new ones, particularly in retail and banking.
Area Coordinator
Work of place: Poznań
Purpose of the role
- To coordinate all Lantec Polska engineers in a set geographical area and support the Service Desk Supervisor to ensure the smooth daily running of the Service Desk.
Main Responsibilities / Key Accountabilities of the job:
- To be the first point of contact for all Engineering queries and the day-to-day coordination of jobs
- To liaise with engineers on scheduling, call closures and support them with any issues that may arise
- To maintain up-to-date install records and job sheets on the Lantec Management System (LMS)
- To escalate any issues to the service desk supervisor and customers as appropriate
- To inform engineer's on all daily activity and provide the engineers with job sheets to complete their jobs
- To carry out any other duties which may reasonably be expected/requested
- To be available for training as and when required
Skills and qualifications required by the candidate:
- Excellent customer skills required.
- High customer focus with positive can-do attitude
- Ability to work to short deadlines and rapidly changing priorities
- Computer Skills – including Microsoft Office suite, particularly Microsoft Word and Excel; internet & e-mail; databases
- Good geographical knowledge of Poland.
- Bilingual - Polish & English Languages
Specific job requirements
- Requires Personal Employment Screening – minimum 3 months worth of consecutive references will be obtain