About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Assistant Manager
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
Service delivery:
- Leading, managing and developing teams of approx. 50 individuals to deliver high quality, professional and proactive day to day service for the Client.
- Working closely with the Client and focuses on continuously developing business relationships.
- Ensuring that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations. Assigning priorities for operations and services delivered to the Client. Managing escalations and crisis situations.
- Assuring sufficient resources to perform operations for the Client and achieves productivity target.
- Ensuring that operations are run according to budget constrains for the project.
- Continuously striving to optimize, standardize and improve processes and encourages teams to do the same.
- Ensuring processes within the project are performed efficiently and improvements are introduced to inefficient processes within the project.
- Ensuring that appropriate controls are implemented to reduce the risk delays and errors.
- Managing and providing support for transition of new processes or scope extensions.
- Defining new opportunities by identification of potential areas where scope of project can be increased.
- Participating in presentations for existing and potential Clients.
People Leadership:
- Managing and coaching Team Leaders.
- Ensuring strong and effective teams, motivated towards effective performance and objectives realization.
- Ensuring the workload is properly assigned to employees. Flexibility in management.
- Encouraging cooperation, teamwork and knowledge sharing. Identifies areas for employees’ development and their development plans based on employees’ appraisal.
- Managing the teams in changing environment.
- Motivating employees with tools available within the company.
- Managing turnover and internal recruitment processes.
- Cooperating with support departments within Capgemini organization and issues escalations.
Requirements
- Experience in people management is a must.
- Ability to influence senior management in the BPO organization and Client’s organization.
- Good presentation skills.
- Strong relationship building, communication, and negotiation/influencing skills.
- Able to build amity in a multicultural environment.
- Ability to take action and produce desired outcomes with limited information.
- Able to work to tight deadlines.
- Advanced knowledge of F&A processes.
- Very good analytical skills.
- Fluent English
- French /German will be strong asset.
Candidate’s profile
- Able to analyze and summarize complex situations.
- Able to manage conflicting time demands.
- Excellent verbal and written communication skills.
- Assertive and challenging, with ‘can do’ attitude.
- Ambitious and result-oriented.
- Willing to learn, grow and stretch into new roles and responsibilities.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.