QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Associate Service Administration & Dispatch
Functional Area:Technical Service
Duration: unlimited
Location: Wroclaw, Poland
Employment Type: Regular Full-Time
Position Description
- Administration of Service related orders including quoting and invoicing of interventions, spare parts and products;
- Documentation in different systems used according to SOP’s;
- Close collaboration/communication and smooth processing of work with other relevant departments, suppliers and couriers;
- Support achievement of sales targets: quotation for service products and service contracts and monitoring of orders;
- Triggering of invoicing, credit chasing and verification, prepaymentsInitiation and monitoring of orders and deliveries for service visits performed by QIAGEN’s European Team of Field Service Specialists compliant to Service Agreement Level.
Position Requirements
- Commercial education or undergraduate;
- Experience with standard computer software (MS office), SAP and customer relationship software (e.g. Salesforce);
- Experience in customer service;
- Fluent in English and Italian, one further language as French, German or Spanish welcome (reading&writing).
Personal Requirements
- Willingness and experience to provide service and solutions to highest standards;
- Highly motivated and constantly willing to learn new things;
- Excellent communication skills;
- Enjoy to provide high standard customer service;
- Very good team player.
We offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)