Audio Products Support Specialist

Avid

Szczecin

18 dni temu

Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.
 
Working alongside Avid’s international Support personnel, and in association with our Technical Marketing, Engineering/Test teams and our Resellers/Partners, the individual will be responsible for ensuring consistency of support to our worldwide Music, Post & Live Sound Production customer bases.

Audio Products Support Specialist
Miejsce pracy: Szczecin
About the Role
  • Providing technical support, predominantly for Avid Pro Tools, Audio Consoles and Live Sound customers across all audio market segments, from creative enthusiast to professional broadcast.
  • Managing support cases through web-based submissions and via phone for emergency level issues.
  • Adhering to Avid’s contractual SLAs (Service Level Agreements).
You may be the right candidate if you:
  • Are a team player
  • Have a passion for audio products and technology as well as the music, film and/or broadcast industry.
  • Understand that audio is one piece of a wider, sometimes highly complex production ecosystem and you are willing to learn about other products which are part of “the bigger picture”.
  • Are comfortable interacting with customers everyday whether it is via phone, e-mail or in person.
  • Are a keen problem solver, excelling at figuring out technical puzzles with a unique ability to stay focused and systematically boil down complex issues in order to identify the underlying cause. 
  • Are a self-starter who is comfortable with taking the initiative.
  • Are the kind of person who is always up for the challenge but are aware that you don’t always have to know the right answer.
 
Requirements:
  • BA (hons) or BSc (Hons) in Audio Production (or similar), or equivalent work experience.
  • Existing knowledge/user experience with Avid’s audio products is a plus.
  • You possess a high degree of computer literacy.
  • You are fluent in English; second language is a plus (German, Spanish, French).
  • Knowledge about network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
  • Experience using Salesforce CRM, Atlassian JIRA and/or MS Office would be a plus.
Poznaj stanowisko: Doradca Techniczny 
Doradca Techniczny to osoba, która odpowiada za doradztwo techniczne w zakresie produktów firmy. Do głównych obowiązków pracownika tego należy, m.in.: opieka i doradztwo techniczne, prezentowanie produktów firmy, utrzymywanie relacji z klientami i potencjalnymi partnerami, prowadzenie szkoleń technicznych, koordynacja działań pomiędzy serwisem a klientem, obsługa reklamacji, samodzielne planowanie i ...
Praca Doradca Techniczny