Audio Products Support Specialist



18 dni temu

Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.
Working alongside Avid’s international Support personnel, and in association with our Technical Marketing, Engineering/Test teams and our Resellers/Partners, the individual will be responsible for ensuring consistency of support to our worldwide Music, Post & Live Sound Production customer bases.

Audio Products Support Specialist
Miejsce pracy: Szczecin
About the Role
  • Providing technical support, predominantly for Avid Pro Tools, Audio Consoles and Live Sound customers across all audio market segments, from creative enthusiast to professional broadcast.
  • Managing support cases through web-based submissions and via phone for emergency level issues.
  • Adhering to Avid’s contractual SLAs (Service Level Agreements).
You may be the right candidate if you:
  • Are a team player
  • Have a passion for audio products and technology as well as the music, film and/or broadcast industry.
  • Understand that audio is one piece of a wider, sometimes highly complex production ecosystem and you are willing to learn about other products which are part of “the bigger picture”.
  • Are comfortable interacting with customers everyday whether it is via phone, e-mail or in person.
  • Are a keen problem solver, excelling at figuring out technical puzzles with a unique ability to stay focused and systematically boil down complex issues in order to identify the underlying cause. 
  • Are a self-starter who is comfortable with taking the initiative.
  • Are the kind of person who is always up for the challenge but are aware that you don’t always have to know the right answer.
  • BA (hons) or BSc (Hons) in Audio Production (or similar), or equivalent work experience.
  • Existing knowledge/user experience with Avid’s audio products is a plus.
  • You possess a high degree of computer literacy.
  • You are fluent in English; second language is a plus (German, Spanish, French).
  • Knowledge about network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
  • Experience using Salesforce CRM, Atlassian JIRA and/or MS Office would be a plus.
Poznaj stanowisko: Doradca Techniczny 
Doradca Techniczny to osoba, która odpowiada za doradztwo techniczne w zakresie produktów firmy. Do głównych obowiązków pracownika tego należy, opieka i doradztwo techniczne, prezentowanie produktów firmy, utrzymywanie relacji z klientami i potencjalnymi partnerami, prowadzenie szkoleń technicznych, koordynacja działań pomiędzy serwisem a klientem, obsługa reklamacji, samodzielne planowanie i ...
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