About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Job description
Automation Factory is looking for a Automation Support and Maintenance Manager to join the fast-growing team of experts working on advanced robotics and cognitive process automation. Main responsibilities for this role are:
- Managing the Automation Support and Maintenance team
- Creation and management of support and maintenance delivery process
- Continuous improvement of support and maintenance process
- Tracking suport and maintenance KPIs and SLAs
Position purpose
Automation Factory as part of the BTS Technology Transformation, along with Software Factory deliver one unique team to provide our Clients with expertise and resources to respond to market demand on robotics, automations and software. The projects delivered by us are dedicated to Clients from all key business sectors.
If you are open to learn new things, work with people with positive attitude creating friendly atmosphere and you are eager to accelerate your personal development in interesting and challenging environment, you should apply. It is a unique opportunity to work with internal and external clients in different locations globally.
Candidate’s profile
- „3+ years experience in service delivery management (support and maintenance delivery experience is a plus)
- Experience in managing team
- Strong communication skills, both verbal and written
- Ability to build and maintain good client relationship
- Excellent self organization skills and ability to work autonomously
- Problem solving approach, attention to details, proactive attitude
- Lean experience
- Proficiency in English
Nice to have:
- Experience in automation technologies (scripting, RPA)
- Knowledge of Jira, Sharepoint, Confluence tools
- Agile/SCRUM methodology awareness
What we offer
- Work in international team and dynamic environment
- Participation in the most innovative automation projects
- Cooperation with market leaders in all sectors
- Worldwide international travels as part of the global rollout program
- Spectacular, free-minded working atmosphere set on creativity
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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