Since starting up over 14 years ago, we have been pioneers in the online video industry – which is often described as the future of TV. Today, we are growing faster than ever but our culture remains the same: everyone who works for us gets the opportunity to make an impact. We believe this focus on individual responsibility is key to our success.
We are looking for candidates for the position of
Back Office Engineer
Location: Warsaw
Main responsibilities:
- Providing 3rd line of support for production environment and internal organization
- Handling of Incidents/Service Requests from reception until closure and assurance of the time restoration within SLA
- Implementation of agreed and approved Changes on production environment
- Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
- Taking actions based on identified systems failures in order to provide stable platform.
- Creation/update of Knowledge Base records with actions taken for resolution of the incidents/problems
- Creawtion/Update of technical documentation
- Close interaction with other technicians within the team, vendors support and Customers technical staff
- Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
- Ability to work in the office in Warsaw or neighborhood
- Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)
Qualifications:
- Excellent command of English language (B2/C1 based on http://en.wikipedia.org/wiki/Common_European_Framework_of_Reference_for_Languages),
- ITIL awareness (certificate will be an advantage)
- Experience in administration/troubleshooting of following systems (Linux, Citrix Xenserver 6, Windows Server/Desktop, Mac OS X)
- Experience in administration/troubleshooting of following services (dns, apache, nginx, tomcat, mysql)
- Experience in programming – bash, perl, (php, C#- optional)
- Experience in administration/troubleshooting of storage systems - FreeNAS, Oracle storage, ZFS
- Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
- Experience in support of multimedia delivery (VoD) platforms will be an advantage
- Communication and presentation skills for customer support needs
- Stress resistance, Perseverance, Accuracy and Customer focus
- Takes initiative
- Multi tasking capabilities
What Xstream offers you:
- You can expect salary form 6 000 to 10 000 PLN
- Opportunity to choice - if you meant to be employed under a regular contract of or as a B2B contractor
- Xstream’ly great package of benefits such as medical care, prepaid cards Multilunch and Multibenefit (including multisport) and many others,
- Becoming a part of a very high qualified team, for which work is a passion.
