Key duties:

• Providing 3rd line of support for production environment and internal organization
• Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA
• Implementation of agreed and approved Changes on production environment
• Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
• Taking actions based on identified systems failures in order to provide stable platform.
• Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems
• Creation / update of technical documentation
• Close interaction with other technicians within the team, vendors support and customers technical staff,
• Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
• Ability to work in the office in Warsaw
• Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)

 Requirements:

• Experience in support of VoD multimedia delivery - Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady
• Experience in administration / troubleshooting of Linux, Windows Servers
• Experience in administration of mysql databases
• Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
• Excellent command of English language
• ITIL awareness (certificate will be an advantage)
• Communication and presentation skills for customer support needs
• Stress resistance, perseverance, accuracy and focus on customer satisfaction
• Proactiveness
• Multi tasking capabilities

 Benefits offered:

• Attractive salary
• Flexible forms of employment
• A comprehensive benefits package
• Being part of the team qualified for the work = passion