Infusion Wroclaw opened three years ago with only four consultants. Today, we have grown to over 70. Currently we are looking for skilled candidates to our BAU teams. In this role you will be responsible for monitoring business processes and investigation of potential issues. Key part is communication with business stakeholders and development team to make sure that all issues are handled properly. BAU developers are exposed to financial knowledge in investment banking area (derivatives).
Successful candidates will be offered position BAU Team Leader.
BAU Team Leader
Miejsce pracy: Wrocław
Requirements
- analytic and problem solving skills
- good communication skills - ability to cooperate with other development teams and escalate issues
- ability to work under pressure
- understanding of development life cycle
- capability of prioritizing work
- knowledge of C#
Nice to have
- knowledge of processes: Scrum, Kanban, ITIL
- experience or interests in leading teams
Responsibilities
- On a daily basis, the BAU team is responsible for the production support.
This includes
- Providing live assistance for the production workflow by investigating / resolving issues once escalated by PTG (involves an early start rota)
- Escalating issues to the infrastructure team if needed
- Escalating issues to the dev team if resolution involves code review / debugging
- Produce reporting emails (e.g. OLA tracker and trade count analysis)
- Reruns of production workflow in case of critical failures
- Ensure that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)
- Ensure that any analysis / queries from other IT teams or business stakeholders are addressed (e.g. CVA pricer)
- BAU should be responsible for testing and applying configuration changes:
- Making configuration changes as and when required by business stakeholders
- Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
- Coordinate the release of these items (emergency or planned releases)
- BAU should provide PTG with training / documentation to help them increase the scope of known issues they can cover by themselves or to help them improve the monitoring process
- BAU should provide PTG with ad hoc tools to help them in their monitoring (spreadsheets or c# tools to automate manual work)
- BAU can help running tests related to performance (e.g. impact of adding a new counterparty, DMCF updates)
- Use advanced knowledge of the workflow to suggest improvements to optimize performance
Additional responsibilities
- Managing people, f.ex. one two one,
- Managing tasks and workload,
- Managing multiple stakeholders expectations.