Accenture is a company serving clients in more than 120 countries. Accenture collaborates with the leading and best recognizable companies, supporting them in the process of business transformation by delivering measurable outcomes through its five practices Strategy, Consulting, Digital, Technology and Operations.
Join Accenture and make great ideas happen for some of the world's most influential companies!
Team: 4 people
Office hours: 8.00-18.00
BI Service Manager
Workplace: Warszawa
Nr Ref.: 00475615
Role:
- Coordination of the application maintenance.
- Close cooperation with the client (based in Switzerland) and Delivery Center in Warsaw.
- Monitoring of tickets queues.
- Taking responsibility for the equality and keeping KPI levels.
- Managing the service governance (status meetings, ad-hoc meetings etc.) on a daily basis.
- Coordination of all activities in order to deliver the service in accordance with contractual scope and target levels.
- Providing regular feedback to the Client and Account Management regarding aspects of the services.
- Designing and driving innovation in the service (automation, DevOps and analytics).
Technology:
- Microsoft Business Intelligence stack (mainly SSIS and SSRS)
- T-SQL
We are looking for candidates who have:
- 1-2 years of experience in Services Management as a must.
- 1-2 years of team management.
- ITIL Services Management certification - will be an asset.
- Working understanding of software development and maintenance lifecycle.
- University degree (IT preferable).
- Excellent command of English.
- Good interpersonal skills.
- Ability to work creatively and analytically in a problem-solving environment
- Ability to meet travel requirements when applicable. Headquarter is located in Warsaw.
We are looking for candidates who have:
- 1-2 years of experience in Services Management as a must.
- 1-2 years of team management.
- ITIL Services Management certification - will be an asset.
- Working understanding of software development and maintenance lifecycle.
- University degree (IT preferable).
- Excellent command of English.
- Good interpersonal skills.
- Ability to work creatively and analytically in a problem-solving environment
- Ability to meet travel requirements when applicable. Headquarter is located in Warsaw.
