eWork Group jest firmą konsultingową, która zajmuje się outsourcingiem kompetencyjnym, rekrutacją specjalistów IT oraz konsolidacją dostawców IT w zależności do zapotrzebowania Klientów na rynku Skandynawskim i Polskim. Aktualnie zarządzamy ponad 5000 kontraktorami na projektach u naszych Klientów oraz realizujemy z sukcesem ponad 2000 projektów rekrutacyjnych.
A DBS Support Agent is a person working within the DBS organization who handles incoming Service Requests.
Normal tasks are:
- Receiving (Answering phone calls from end users) and registering Service Requests (SR)
- Trouble shooting and resolution of SR’s thanks to knowledge of clinet's business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
- Transfer/Escalation of SR’s to other Support Groups (SG)
- Keeping track of and follow up of SR’s transferred to other SG
- Informing users as to the progress of SR’sResponsibility for the Team SR’s.
- Other duties as assigned by management.
Requirements:
We are looking for Motivated young professionals fluent in two of the following languages: French/Spanish/Italian
Our client a global, renewed company from automotive industry is looking for IT Support Agent.
Customer Service/IT Support experience is warmly welcome but not necessary.
What we offer:
- Attractive, experience-related salary - up from 6000 Gross
- Quarterly bonus
- Competence development
- Medical care
- Relocation Bunus