Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Document clearly identified, defined and prioritised business requirements
- Analyse and validate business requirements, establishing traceability between requirements and application design
- Document process flows, identifying system and process components
- Produce functional design specifications
- Write test scenarios / test cases
- Configure Oracle Service Suite: case management, Oracle Policy Automation (OPA), Oracle Knowledge Advanced (OKA)
- Configure additional policy automation interactive forms
- Configure reports & dashboards
- Assist with creation of new knowledge base / FAQ content
- Plan & Execute System Integration Test (SIT) & User Acceptance Test (UAT)
Essentials Skills and Qualifications:
- A minimum of a Bachelor's degree
- Experience implementing / configuring Oracle Service Cloud (OSvC) product suite (Oracle RightNow, Oracle Policy automation (OPA), Oracle Knowledge Advanced (OKA))
- A minimum of 3 years functional experience performing business analyst or equivalent roles
- Excellent client facing and negotiation skills
- Experience working in international teams and projects
- Excellent communication, presentation and interpersonal skills
- Excellent problem solving and written & oral skills
- Ability to be a self-starter and work independently when required
- Ability to learn new technologies &/or processes quickly
- Track record in increasing responsibility and successful delivery
- Excellent organizational skills to estimate, plan and deliver deliverables on time
Desired Skills and Qualifications:
- Experience working with HCM &/or CRM applications and processes
- Experience implementing / configuring similar application(s) e.g. ServiceNow; Salesforce, Siebel, etc
- Experience of front-end development using HTML, CSS & JavaScript
- Experience working in an agile delivery model on SaaS / cloud-based solutions (DevOpps approach)
- Experience working in Financial Services industry
- Experience in Change Management delivery
The role will be working as part of the Human Resources (HR) IT team, which is a global team responsible for managing and supporting HR applications across the Bank. The role will be working on a new project which is implementing a replacement global, cloud-based, HR Case Management and HR Portal application within the Bank. The project is sponsored by the HR Executive Committee and has high visibility due to the fact it potentially impacts every employee in the Bank. The project is aiming to transform and automate HR Operations to deliver a single entry window for all HR queries. The project will reduce operational risk, increase self-service usage, improve access to relevant HR knowledge and policies, provide greater levels of automation and reduce case lead times.