Business Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Business Analyst
Miejsce pracy: Warsaw
Nr Ref.: VR-15763
Responsibilites
The ServiceNow Business Analyst will assist with understanding business requirements and translating those into a clear set of functional requirements that enable the development teams to build quality, fit for purpose solutions.
Essential functions
- Responsible for eliciting, understanding, interpreting and representing business requirements for functionality required in ServiceNow
- Act as a liaison between the customer and technical teams to ensure requirements are understood
- Works with product management and technical design architects to translate requirements into technical specifications
- Responsible for partnering with customers on innovative ways to successfully transition from existing solution to strategic based on functional need (not lift and drop technology)
- Responsible for active involvement with Quality Assurance teams in defining the QA strategy, test plans and use cases to validate solution
- Responsible for communicating planned and unplanned activities to appropriate parties as needed
Communicational skills
- Communicate with co-workers, peers, and management through written and verbal communication
- Communicate with customers, internal departments, and other outside parties in a professional manner
- Possess and present customer service attitude
Requirements
- 10+ years related industry experience, including 3+ years' experience as a Business Analyst
- Technical Business Analyst with experience in enterprise level ITSM systems
- Analysis and Design experience of ServiceNow version upgrades
- Background in enterprise level system performance analysis and KPI's
- Background in enterprise level system monitoring , preferably of ServiceNow
- Strong analysis and documentation skills
- Excellent Stakeholder management
- Excellent working knowledge and experience of SDLC.
We offer
The vision of the project is to be the provider of choice for enterprise IT solutions, processes, and products; enabling project to deliver value to its partners across the Bank. Department product management is responsible for providing innovative product solutions through maintaining knowledge of industry best practice, technology trends and product availability.