Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, HR, procurement, customer care and marketing services. BPO employs over 2600 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Business Analyst
Place of work: Kraków
Ref. no Praca/BA/KRK
Position purpose
Application development has progressed rapidly and Business Analyst is required to assist in the production of accurate documentation for the modules across the project lifecycle, and to assist in the Requirements Gathering process and the roll out of the applications to new and existing clients.
Job description
- Preparation & management of configuration documentation to support Product documentation, Requirements specifications, Configuration & Functional documentation, Sales documentation and Testing & Training documentation
- Collation of business & system requirements from Clients and Process teams
- Responses to requests for further information regarding applications
- Representation of the Team at client workshops
- Actively support the engagement in defining optimal and cost effective IT solutions for identified business opportunities
- Drive standardization of IT solution aligned with GPM , across delivery centres for an engagement and across engagements
Candidate's profile:
- Able to organise, prioritise and manage own workload, proactive and strong at self management, able to work under pressure, with minimal supervision and direction
- Able to summarise and analyse complex situations. Follow analytical and methodical approach to working with keen eye for detail
- Demonstrate good interpersonal skills to efficiently interact with the Team and key stakeholders
- Able to manage conflicting time demands and multiple projects simultaneously
- Excellent verbal and written communication skills
- Tenacious and assertive & challenging, with a positive ‘can do’ attitude
- Ambitious and result-oriented
- A willingness to learn, grow and stretch in to new roles with different clients
Requirements
- Knowledge of or Background in BPO and standardization of processes
- Knowledge of finance and accounting related processes
- Excellent documentation skills and great attention to details
- Experience in creation of training documentation and leading training sessions
- Consulting skills;
- Facilitation,
- Presentation skills,
- Influencing skills
- Rapport building
- Consensus building
- Advanced Microsoft Word, PowerPoint, Excel & Outlook skills
- Fluency in both spoken and written English is a must (Spanish / Portuguese would be an advantage)
- Proven ability in Business Analysis techniques will be an asset
- Business Analysis Methodologies
- Requirements Gathering
- Process Re-engineering
- Business Change Management
- Full lifecycle experience of ERP based programme lifecycles (SAP, Oracle)
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
