Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
BPO IT department is developing various tools among our clients and engagements. Main tools within our portfolio are: Trintech and Webcollect. Application development has progressed rapidly and Business Analyst is required to assist in the production of accurate documentation for the modules across the project lifecycle and to assist in the Requirements Gathering process and the roll out of Trintech and Webcollect applications to new and existing clients.
Currently we are looking for candidates to handle deployments of Webcollect tool in the first instance. This is a full-time position.
- Preparation & management of configuration documentation to support Webcollect deployment: Product documentation, Requirements specifications, Configuration & Functional documentation, Sales documentation and Testing & Training documentation
- Collation of business & system requirements from Clients and Process teams
- Responses to requests for further information regarding Webcollect
- Representation of the BPO IT team at client workshops
- Actively support the engagement in defining optimal and cost effective IT solutions for identified business opportunities
- Drive standardization of IT solution aligned with GPM , across delivery centres for an engagement and across engagements
- Fluency in English is a must
- Background knowledge in BPO / GPM
- Spanish or Portuguese language skills will be an advantage
- Knowledge of C2C related processes is a must (knowledge and experience in other Accounting areas would be an advantage)
- Excellent documentation skills and great attention to details
- Experience in creation of training documentation and leading training sessions
- Consulting skills;
- Facilitation,
- Presentation skills,
- Influencing skills
- Rapport building
- Consensus building - Advanced Microsoft Word, PowerPoint, Excel & Outlook skills
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
