Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Business Excellence is a key function within Accenture Operations working with Delivery Centers and owning Quality Programs’ Management, delivering Quality Improvements, Process Optimizations and Process Automation Projects, driving Operational and Automation Maturity agenda, promoting Kaizen and Continuous Improvement culture.
- Guide & Mentor teams to achieve client & internal Accenture targets on efficiencies and introducing new tools in the processes
- Work with internal organization AI & Analytics team to build digital maturity of the location/ account in addition to Robotics and other automation tools
- Participate in Client & leadership reviews and present initiatives and strategy to differentiate
- Establish and govern processes to ensure consistent & stable operational maturity leading to green SLAs
- Implement automations (functional knowledge of tools required, not development related) and processes that deliver improvement toward 100% conformance to customer requirements.
- Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis – build roadmap and ensure necessary governance in place
- Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
- Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
- Ability to motivate, counsel, and constructively deal with people at all levels
- 7 to 8+ years of relevant experience into Business Excellence.
- 2 to 4 years within the Digital Marketing Domain, preferred
- 1 to 3 years of automation delivery project experience
- Six Sigma Master Black Belt and Certification in Lean
- Strong Knowledge of Quality Principles and Techniques essential
- Needs to have worked in a BPO – Operational Excellence (or similar) function
- Experience in: Process Automation, Business Analysis, Process Consulting, Process mapping and Process Excellence
- Drive programs and projects which have top importance for & sponsorship from the business
- Experience and drive implementation of new digital technologies with a range of worlds’ largest clients
- Opportunity to build, create and lead with large degree of independence
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform